Online Store FAQ

Does my order qualify for free shipping?

Pelican.com offers free shipping on all orders excluding Drinkware and Mobile.

When can I expect to receive my order?

Pelican offers several shipping methods for your convenience. Estimated shipping times are provided below. Please keep in mind; these time frames include our processing period, which can take up to 72 business hours.
Drinkware and Consumer Electronics ship directly from their respective manufacturers and take 72 – 96 business hours to ship.

Shipping Method	Contiguous United States	Alaska & Hawaii	Military Destinations
FedEx Smart Post (items < 9lbs)	5-10 business days	N/A	N/A
FedEx Ground	5-10 business days	6-10 business days	N/A
FedEx 2Day	2-6 business days	2-6 business days	N/A
FedEx Standard Overnight	1-4 business days	1-4 business days	N/A
USPS PO Box	3-6 business days	4-8 business days	3-6 business days
USPS APO/FPO	N/A	N/A	4-8 business days

Which days are you closed?

January 1st: New Year’s Day
May 27th: Memorial Day
July 4th: Independence Day
September 2nd: Labor Day
November 28th: Thanksgiving
December 24th: Christmas Eve
December 25th: Christmas Day
December 31st: New Year’s Eve

How long is my Pelican product under warranty? What does the warranty policy cover?

For Warranty information please go here.

Why can't I purchase all products on your website?

We plan to expand our online product catalog. We recommend signing up for our Newsletter, so we can notify you as soon as new products are added online.

Where is my order? *

Registered customers can check domestic order status by logging in to their account. We also have a customer service team that can help 8am-8pm EST on business days by calling (844) 805-8142.

Can I cancel or make changes to my order?

Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify after the order has been processed.

Does Pelican offer international shipping?

Pelican.com only offers shipping to Canada for Canadian customers.

How long does it take to process my order? *

Please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. See our Shipping Policy for more information.

I did not receive my purchase confirmation email or shipping confirmation email. What do I do?

If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, please contact our Customer Service team.

Can I buy a gift card?

We do not currently offer Gift Cards.

Will I receive notification or a tracking number when my order ships?

Yes. Pelican.com will send you a shipping confirmation email when your order ships.

How do I return a product?

Pelican accepts returns for any reason within 15 days of purchase only if the item was purchased directly from Pelican.com. Please read our Return Policy for further information and fill out the returns form to initiate the process.

If you require tax reimbursement for your order, please contact customer service. Please note there will significant delays for reimbursement on tax exempt request.

Can I purchase a Pelican product in person?

Yes! Use this locator to find your nearest authorized Pelican dealer.

Help! I received my order and it's damaged!

If you receive a defective/damaged product and would like to request a replacement or credit, you must contact our customer service department within 30 days of receipt of the product and provide visual proof of the damage/defect. Please read our Return Policy for further information and fill out the returns form to initiate the process.

Can I talk to a customer service person on the phone?

Sure - our customer service team can help you between 8am-8pm EST on business days by calling (844) 805-8142.

Why isn't my order processing?

We’re sorry you’re experiencing unexpected delays in your order. Here is a list of possible reasons as to why your order is not processing:

The billing address that is on the order does not match the billing address where the card statement is mailed to
Unavailable funds
The SSC number was missing or incorrect
For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card
Incorrect credit card number or expiration date

I have sent in the requested information for my warranty claim. When will I receive my replacement?

For general warranty claims, it will take approximately 7 - 10 days to receive your replacement after your warranty claim has been processed and verified.

Replacements for damaged or defective items purchased within 30 days on Pelican.com will be delivered 5 – 10 days after the claim has been processed and verified.

When will you release a new case for my items?

Pelican is constantly designing and producing new products. Due to our design and manufacturing processes as well as agreements with our partners, we are not able to release product launch dates or timelines to customers at this time. If you hear or see launch/shipping dates somewhere other than Pelican.com or our newsletter, the date has likely been set by a company other than Pelican.

Will I be able to track my order? If so, how do I track it?

Yes. Once the order has been shipped, you will receive an email with your tracking information. You can enter the tracking number at fedex.com/apps/fedextrack/ or usps.com/tracking. Please note, it may take 1 – 2 days after shipment for the tracking information to update.

Do you have a price matching policy?

We do not offer price matching on orders placed through the Pelican.com website.

How do I know if a website is selling legitimate Pelican products?

Shop Pelican.com worry-free or use this locator to find your nearest authorized Pelican dealer.

What methods of payment does Pelican.com accept?

We accept Visa, MasterCard, and American Express. Debit cards with a Visa or MasterCard logo are also accepted. Pelican.com also offers PayPal and Klarna as payment. Unfortunately, checks, money orders, and AMEX/VISA/MC/DISCOVER gift cards are not accepted.

What do I do if my promotion code doesn't work?

Verify that you entered the promotion code number exactly as shown, without spaces. Additionally, verify the date you are using the promotion code falls into the applicable date range. Once these are confirmed, if the problem persists, please contact our Customer Service at (844) 805-8142.

Can I ship my order to someone else as a gift or to a different address?

We do not currently offer gift receipts. Orders can be shipped to an address other than the billing address. During the order process, you will be asked first for a shipping address, then during the payment payment process your default choice will be ”My billing and shipping address are the same". Please uncheck the box to edit your billing address.

When will I receive my refund?

Once received, please allow up to 7-10 days for your return to be processed and 7 - 10 business days for the refund to reflect on your account. It may take longer for the change to reflect in your monthly printed statement, up to two billing cycles.